A first-of-its-kind ‘ambulance taxi’ service ensures women in rural Tanzania get to the hospital quickly during serious labor complications.
When Consolata went into labour in rural Sengerema, Tanzania, she experienced intense pain and knew something was wrong.
She needed to get to the hospital quickly but her district, with a population of 500,000 people, only has a few ambulances. However, dialing a special hotline number enabled Consolata to get an ‘ambulance taxi’- a service connecting pregnant women experiencing complications with a network of drivers. The taxi drivers are subsequently paid by the popular mobile payment system M-Pesa.
Many hundreds of high-risk pregnant women in Tanzania are not surviving pregnancy or are losing their babies because there is no means of getting them to a hospital.
In response, Vodafone Foundation set up the toll-free emergency line – alongside its partners Pathfinder International, Touch Foundation and the U.S. Agency for International Development (USAID). The emergency line – equivalent to 112 in Europe, 911 in the US and 999 in the UK – includes a network of more than 100 taxi drivers responding to emergency calls, taking pregnant women on what is often a three-hour journey to reach the nearest hospital. Once women arrive at the hospital, the emergency taxi drivers are paid using Vodafone’s mobile payment service M-Pesa.
Previously, there was no way for many pregnant women with serious complications, many of who are teenagers, to get to a hospital in the districts of Sengerema and Shinyanga. Despite a population of two million people, only a small number of ambulances service the expansive area, leading to large numbers of maternal and infant deaths.
As part of the wider program, a network of 250 community health workers in Sengerema and Shinyanga have been taught Tanzania’s newborn and child health curriculum, and 250 health workers have been trained in life-saving emergency obstetric and newborn care. Touch Foundation helped improve facilities in hospitals, including building two theatres for Caesarean sections.
A mobile application has also been developed for the community health workers. The app lists more than 66,000 pregnant women and identifies those who are high risk cases.
The Vodafone Foundation has been supporting maternal health in Tanzania since 2010, when it partnered with Comprehensive Community Based Rehabilitation Tanzania (CCBRT) and various NGOs to help cure women who suffer from obstetric fistula. As a result of the partnership and the use of M-Pesa – CCBRT uses M-Pesa to transfer funds for a patient’s travel to the hospital – hundreds of women are now receiving the treatment they desperately need. The total number of surgeries increased from 268 in 2010, when M-Pesa was first introduced into the patient referral process, to more than 1,000 in 2016, making it the largest fistula repair program in the world.